Call Handling

Audience

Employees

Question

How do I transfer a call and/or place it on hold?

Answer

How to place a call on Hold and how to Transfer a call:

Hold

To place a call on Hold:

• Press (HOLD).
• The indicator flashes on the line that has the held call.

To retrieve a call from Hold, do one of the following:

• Lift the handset and press the flashing line.
• Press the flashing indicator.

Transfer

To transfer an active call:

1.  Press (TRANS/CONF).

2.  Dial the number of the third party.

3.  Do one of the following:

• To complete the Transfer, hang up.
• To announce the Transfer, wait for an answer, consult, and hang up.
• To cancel the Transfer, press (CANCEL).