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Some students and employees are being prompted to use the Microsoft Authenticator app or another modern authentication method, even though they were previously using SMS/text messages or voice calls for Multi-Factor Authentication (MFA). This behavior was not expected based on the information previously provided to campuses. Minnesota State and Microsoft are aware of the issue and are evaluating options. If you cannot sign in, ITS may need to reset your MFA settings after verifying your identity

Some users may be prompted to approve a sign-in request using the Microsoft Outlook mobile app instead of Microsoft Authenticator. If you see a prompt asking you to open Outlook and enter a number, you can complete the sign-in directly from the Outlook app on your mobile device.

Microsoft will retire text message and voice call verification for Microsoft 365 multifactor authentication on February 1, 2027. Learn how to prepare by setting up Microsoft Authenticator or another supported authentication method.

This article explains what Multi-Factor Authentication (MFA) is, why it's important, and how it is implemented for Office 365 at Bemidji State University and Northwest Technical College. It outlines the affected applications and provides step-by-step guidance on available authentication methods, emphasizing the importance of setting up multiple options for secure, flexible access.

Use these instructions to set up Microsoft Authenticator when enrolling in multifactor authentication for the first time or after ITS has reset your MFA settings.

Upcoming Changes to D2L, Zoom, and Mediaspace Authentication

How to reset Multi-Factor Authentication