Voicemail notifications
NOTE: Employees will be notified of voicemail through the Zoom Workplace app and through their work-issued email address via Outlook. We recommend staying signed into your Zoom Workplace app to help ensure you see Zoom notifications.
- When you receive a new voicemail message, the Zoom Workplace icon on the task bar will light up and show a number indicating how many notifications have not yet been addressed within your Zoom phone account.
- In the Zoom Workplace app, it will show the quantity of outstanding phone notifications and where they are located (call history, voicemail, etc.)
- When you receive a new voicemail on your Zoom phone, you will also receive a copy of the voice mail by email to your work email address (Outlook). This is just a copy of the voicemail file and playing or deleting the message does not change any Zoom phone notifications (i.e. if you play and/or delete the message in Outlook it will not show as read and/or deleted in your Zoom Workplace app until you play/delete it within Zoom phone).
Managing voicemail in the Zoom Workplace app
- Ensure you are signed into your Zoom Workplace app.
- The Zoom app should open to the Phone tab automatically. If not, select Phone from the ribbon at the top of the app screen. On the left side of the app screen, select the Voicemail tab. Voicemail messages are displayed in reverse chronological order with most recent messages at the top.
- Hover over the voicemail you want to manage and handling options will appear including a call back button (phone icon), a voicemail play button (arrow-shaped play button), and an ellipsis with additional handling options such as deleting the message and more.
Managing voicemail on a desk phone
- Dial and call *86 on your desk phone access the voicemail center.
- When prompted, dial your voicemail PIN followed by #.
- Press 1 to play all voicemail messages starting with your new (unplayed) messages.
- Follow the audio prompts to manage your voicemails.