Frequently Asked Questions on Zoom phones and BSU/NTC cell phones

Articles (10)

Pinned Article Zoom Phone 1: Getting Started

Directions on how to configure basic Zoom phone settings

Pinned Article Zoom Phone 2: Making and Answering Calls

Directions on how to make and answer Zoom phone calls.

Pinned Article Zoom Phone 3: In-Call Options

Information for understanding the common Zoom phone in-call options.

Pinned Article Zoom Phone 4: Checking Voicemail

Basic information on managing voicemail messages in the Zoom phone application.

Pinned Article Zoom Phone 5: Transferring a Zoom Phone Call

More details on transferring calls to internal and external recipients.

Pinned Article Zoom Phone: Headset Information

Zoom phone works without a desk phone or other equipment. Most users will want a headset to maintain call privacy and ensure good sound quality on both ends of the call.

Approving, Ordering, and Using Cellular Services

Directions on how to approve, order, and use cellular services

Do-Not-Call Registry

Directions on how to block telemarkerters from calling your BSU/NTC phone

How to Obtain Accessibility Service Information

Directions on how to obtain accessibility services

Receiving a BSU/NTC Mobile Device (Smartphone or tablet)

Directions on how to receive a mobile device