Communication and Collaboration

Service Requests regarding Communication and Collaboration

Categories (4)

Phone

Frequently Asked Questions on office phones and BSU/NTC cell phones
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Outlook

Frequently Asked Questions on Microsoft Outlook
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Zoom

Frequently Asked Questions on Zoom
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Teams

Frequently Asked Questions on Microsoft Teams
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Articles (22)

BOOKMARKS: Export & Import Chrome Bookmarks to an HTML File

Directions on how to export and import Google Chrome bookmarks to an HTML file

BOOKMARKS: Export & Import Firefox Bookmarks to an HTML File

Directions on how to export/import bookmarks in Firefox to an HTML file

BOOKMARKS: Import and Export Bookmarks for Safari

Directions on how to import and export bookmarks from Safari

CHROME: Adjusting Zoom Settings in Chrome Browser

Directions on how to adjust zoom settings in Chrome

FAC/STAFF: Using BSU and NTC Listservs

Directions for BSU/NTC listservs

ISRS: Setting Default ISRS Print Queue

Directions on how to set your default print queue in ISRS

MAC: Accessing a Shared Mailbox with the Outlook Client on a Mac

How to access a shared mailbox with the Outlook client on a mac

MAC: Connecting to a Network Drive with Mac OS

Directions on how to connect to a network drive on a Mac

MAC: Keeping your Mac Computer Updated

Directions on how to keep your Mac updated

MFA: How can I change the phone number or authentication method to access Office 365?

How to change the authentication method tied to your Microsoft 365 account.

MFA: How to set up Multi-Factor Authentication (MFA)

How to set up Multi-Factor Authentication (MFA)

MFA: What is Multi-Factor Authentication (MFA)?

What is Multi-Factor Authentication (MFA) and where is it used?

NAVIGATE - How can I get assistance using/accessing Navigate?

Where can I have questions about Navigate answered?

PHONE: Connect to BSU or NTC Wi-Fi using Windows 10 Mobile (Phone)

Directions on how to connect to wifi using Windows 10 mobile

Signing Documents Electronically

Directions on how to sign documents electronically

Using the Meeting Owl with Zoom

How to connect the Meeting Owl and configure Zoom to use the Owl camera and speakerphone.

VPN: Connecting to VPN at Start Up

Directions on how to connect to VPN at start up

VPN: How to disconnect from DirectAccess to connect to VPN to use ISRS?

Directions on how to disconnect from direct access and connect to VPN

WINDOWS: Keeping your Windows Computer Updated

Directions on how to keep your Windows computer updated

ZOOM: How to enable live transcription

Enable closed captions or live transcription in a zoom meeting or webinar.

ZOOM: Using Zoom Rooms

Using Zoom Rooms

How to Install and Sign into Zoom for the First Time

Information on how to install Zoom on your computer and get signed in the first time