Communication and Collaboration

Service Requests regarding Communication and Collaboration

Categories (2)

Phone

Office phones and BSU/NTC cell phone questions
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Outlook

Frequently Asked Questions on Microsoft Outlook
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Articles (21)

BOOKMARKS: Export & Import Chrome Bookmarks to an HTML File

Directions on how to export and import Google Chrome bookmarks to an HTML file

BOOKMARKS: Export & Import Firefox Bookmarks to an HTML File

Directions on how to export/import bookmarks in Firefox to an HTML file

BOOKMARKS: Import and Export Bookmarks for Safari

Directions on how to import and export bookmarks from Safari

FAC/STAFF: Using BSU and NTC Listservs

Directions for BSU/NTC listservs

ISRS: Setting Default ISRS Print Queue

Directions on how to set your default print queue in ISRS

MAC: Accessing a Shared Mailbox with the Outlook Client on a Mac

How to access a shared mailbox with the Outlook client on a mac

MAC: Connecting to a Network Drive with Mac OS

Directions on how to connect to a network drive on a Mac

MAC: Keeping your Mac Computer Updated

Directions on how to keep your Mac updated

MFA: How to set up Multi-Factor Authentication (MFA)

How to set up Multi-Factor Authentication (MFA)

MFA: Multi-Factor Authentication (MFA)

What is Multi-Factor Authentication (MFA) and where is it used?

MS TEAMS: Introduction to Microsoft Teams

Information about Microsoft Teams and where to find online training videos from Microsoft.

PHONE: Connect to BSU or NTC Wi-Fi using Windows 10 Mobile (Phone)

Directions on how to connect to wifi using Windows 10 mobile

Signing Documents Electronically

Directions on how to sign documents electronically

Using the Meeting Owl with Zoom

How to connect the Meeting Owl and configure Zoom to use the Owl camera and speakerphone.

VPN: Connecting to VPN at Start Up

Directions on how to connect to VPN at start up

VPN: How to disconnect from DirectAccess to connect to VPN to use ISRS?

Directions on how to disconnect from direct access and connect to VPN

WINDOWS: Keeping your Windows Computer Updated

Directions on how to keep your Windows computer updated

ZOOM: Help Center - how to get 24 x 7 support for Zoom

Information about the Zoom Help Center

ZOOM: How to grant scheduling privileges to another user

Information on how to grant scheduling privileges to another user.

ZOOM: How to schedule a meeting for another user

Instructions on how to schedule a Zoom meeting on behalf of another user.

Zoom: How to install and sign into Zoom for the first time

Information on how to install Zoom on your computer and get signed in the first time