Zoom Phone 4b: Transferring a Call on a Zoom Desk Phone

Transferring a call on a desk phone (and not in the Zoom Workplace application) is a little different.

Blind Transfer (no contact between offices before the caller is transferred)

Watch this brief YouTube video: https://www.youtube.com/watch?v=duiSh6niv1I

1. Answer the call as you normally would (pick up the handset or push the answer key on the desk phone)
    
2. When you've determined the caller needs to be transferred, tell them you are going to transfer their call, and push the Transfer key on the desk phone. This temporarily puts the caller on hold. 
    
3. Enter the number of the office you are transferring to, and note that the Transfer key has changed to B Trans, which is short for blind transfer. If your intention is to send the call directly to the receiving office without a hand-off, push the B Trans key on the phone. You should receive a message that the transfer was completed successfully.
    

Warm Transfer (brief contact between offices before the caller is transferred)

Watch this brief YouTube video: https://www.youtube.com/watch?v=g863bPkAMJQ