Enable/Disable Cached Exchange Mode

Tags Outlook

Audience

Employees

Question

My shared calendar or mailbox isn't updating regularly, how can I fix this?

Answer

How to Enable/Disable Cached Exchange Mode

If a shared calendar or mailbox isn't syncing, try disabling Cached Exchange Mode and restarting Outlook. See below directions.

1. Click File

2. Click Account Settings

3. Click Account Settings...

Outlook Account Settings

 

4. Highlight the Exchange account, and then click Change.

Change outlook settings

 

5. Click More Settings

Outlook cached exchanged mode more settings

 

6. On the Advanced tab, under Cached Exchange Mode Settings, uncheck the option to Use Cached Exchange Mode.

Cached exchange mode

7. Click Apply and OK

8. Restart Outlook

 

*If you notice your mail or calendar is slow to update, you can re-enable the setting by following the directions above and checking Use Cached Exchanged Mode.

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Details

Article ID: 2909
Created
Tue 2/1/22 4:33 PM
Modified
Thu 2/3/22 2:40 PM