Login Assistance

Get help signing in to BSU/NTC services including StarID, MyBSU, MyNTC, eServices, D2L, Microsoft 365, Zoom, and MediaSpace. Includes common troubleshooting steps and password reset guidance.

Quick Fix Tip:

Most login issues can be resolved by resetting your StarID password through the StarID Service Portal before submitting a ticket. We have instructions in our knowledge base for StarID: Change or Reset Your StarID Password. 

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Ticket Details

Do not include Personally Identifiable Information (PII) such as social security number, passwords, or credit card numbers.

Are you trying to access BSU or NTC resources, or both?
Are you attempting to access BSU or NTC resources, or you are attempting to access resources at both institutions?
Are you trying to access BSU or NTC resources, or both?
Login Issues - What are you having difficulties with?
What are you having difficulties logging in to?
Login Issues - What are you having difficulties with?
Please describe the "Other" selection
Please enter a short description of your problem.
Please enter the full details of your problem/request and any appropriate additional information that would assist in resolving it.
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