Students

Assistance with login issues, reporting a problem in a classroom or lab, software requests, wifi issues, etc.

Categories (2)

Report a problem

Report a problem in a lab, classroom, wifi, printing, keyless entry, etc
Expand

Network Connectivity

Request registration for a gaming or streaming device, new network jack or network jack repair, or other miscellaneous network services.
Expand

Services (5)

Login Assistance

Get help signing in to BSU/NTC services including StarID, MyBSU, MyNTC, eServices, D2L, Microsoft 365, Zoom, and MediaSpace. Includes common troubleshooting steps and password reset guidance.

Multi-Factor Authentication (MFA) Issues

Report any difficulties with Multi-Factor Authentication (MFA).

Name Change - New email address request to reflect a name change

After a name change has been processed in the system via HR or Records then IT is able to update your email address to reflect the new name.

Request Assistance with Software or Getting it Installed

If you are having problem with a software or getting it installed you can request assistance here.

Student D2L Support

Need help with D2L? Get assistance with course access, assignments, quizzes, grades, discussions, or file submissions.