My Recently Visited Services

Request a new network jack, or report broken/damaged jack.

Report a problem with a site that we operate or manage.

Request access to the Adobe Creative Cloud.

Request to have TV, gaming or streaming device connected to the Residential Hall network

Report a problem in a lab either physically on campus or remote.

A link the Knowledge Base article on how to add a printer on a BSU/NTC issued Mac, and directions on how to request additional help if needed.

I need a printer physically moved or removed.

After a name change has been processed in the system via HR or Records then IT is able to update your email address to reflect the new name.

Update contact / directory info for you or your department.

Request for physical brass keys.

Request to add or remove keycard access for yourself or your employees

Lab Managers requesting Lab Usage Reports

Report a problem with the technology in a classroom.

If you need to have a report created, edited, or deleted, submit this request.

I am having a problem connecting to the Internet.

I would like to get a new software or renew an existing license that is about to expire.

Request to check out equipment such as projectors, laptops, and PA systems.

I need assistance with my email or Microsoft 365

If you are trying to find a new technological solution to a problem and are needing a little expert advice we can help.

Request an update to the content on one of our websites.

Please use this category when the request is not found in other categories or services.

Get help signing in to BSU/NTC services including StarID, MyBSU, MyNTC, eServices, D2L, Microsoft 365, Zoom, and MediaSpace. Includes common troubleshooting steps and password reset guidance.

Report any difficulties with Multi-Factor Authentication (MFA).

Are you having problems finding or accessing workday?

Self-service resources available and how to escalate questions or issues.