My Recently Visited Services
Request an update to the content on one of our websites.
Get help signing in to BSU/NTC services including StarID, MyBSU, MyNTC, eServices, D2L, Microsoft 365, Zoom, and MediaSpace. Includes common troubleshooting steps and password reset guidance.
Supervisors should submit this request on behalf of their employees to add or remove VPN access.
Request a new network jack, or report broken/damaged jack.
Request for a cellular or mobile device (including a new iPad request).
I am having a problem connecting to the Internet.
Are you having trouble signing into MyBSU, MyNTC, D2L, eServices, Zoom or other applications?
Request to have Hardware/Device (including printers) moved, checked out, requested, picked up or returned.
I would like to get a new software or renew an existing license that is about to expire.
I have experienced an issue involving information security.
Get help with D2L course management, content, quizzes, assignments, gradebook, discussions, and other instructional tools.
Request to have access/permissions changed on an existing report for BSU/NTC.
Request to add or remove keycard access for yourself or your employees
If there isn't a good spot to put your request for access, please use this request. This should be submitted by the supervisor.
A link the Knowledge Base article on how to add a printer on a BSU/NTC issued Mac, and directions on how to request additional help if needed.
Use this request if you have questions or would like training on a specific classroom or meeting room.
Student worker onboarding process for IT Services; including account access and equipment checkout. To be filled out by the Supervisor. Option for multiple requests.
If you find a bug or have feedback on our new ITSM software/process
Returning a BSU/NTC owned Cellular or Mobile device which includes, cell phone, iPad, mobile hotspot.
Report any difficulties with Multi-Factor Authentication (MFA).
I need assistance with my email or Microsoft 365
Please use this category when the request is not found in other categories or services.
After a name change has been processed in the system via HR or Records then IT is able to update your email address to reflect the new name.