My Recently Visited Services
Data Recovery for Group storage, personal storage, Microsoft Teams and Office 365 Email/OneDrive. This can also be used to restore data stored on a departmental server.
Employee offboarding request for IT Services; including, accounts and access review & removal, equipment return, phones, and voicemail reset.
Please use this service to make any other network request that you do not see listed in another service.
If there isn't a good spot to put your request for access, please use this request. This should be submitted by the supervisor.
Request to check out equipment such as projectors, laptops, and PA systems.
Request equipment and technical support for events.
Please use this category when the request is not found in other categories or services.
Request access change to shared network drives or network folders for yourself of another employee.
Are you having trouble signing into MyBSU, MyNTC, D2L, eServices, Zoom or other applications?
Request VPN access, or report a problem with Cisco VPN or Direct Access.
Use this service if you have questions regarding ISRS.
Lab Managers requesting Lab Usage Reports
New Office Phone Service Request
Shared mailbox creation/deletion for a department, club or organization request.
Request an update to the content on one of our websites.
Request to have TV, gaming or streaming device connected to the Residential Hall network
I would like to get a new software or renew an existing license that is about to expire.
Get help signing in to BSU/NTC services including StarID, MyBSU, MyNTC, eServices, D2L, Microsoft 365, Zoom, and MediaSpace. Includes common troubleshooting steps and password reset guidance.
Report any difficulties with Multi-Factor Authentication (MFA).
Is your ID Card not allowing you access to a building or room?
Request business cards, name badges, letterhead and envelopes.
Use this request if you have questions or would like training on a specific classroom or meeting room.
Software install request on labs, move or change a current lab.
If you find a bug or have feedback on our new ITSM software/process