Accounts, Passwords, and Permissions

Assistance for password and login assistance, MFA, Employee onboarding and Offboarding, Keyless Entry, WordPress, ImageNow permissions.

Categories (3)

Permission Request or Access

Request for a change with Network/Group drive access, Keyless Entry, WordPress, ImageNow permissions.

Employee Onboarding and Offboarding Request

Employee onboarding and offboarding process for IT Services: including, accounts and access, equipment checkout/return, phones and voicemail. Including student worker requests

Shared Network Drive Request or Data Recovery

Request for a new shared network drive, increased storage or assistance attempting to recover a file deleted from a network drive.

Services (3)

Name Change - New email address request to reflect a name change.

After a name change has been processed in the system via HR or Records then IT is able to update your email address to reflect the new name.

Report Account Logins and Access Problems

Are you having trouble signing into MyBSU, MyNTC, D2L, eServices, Zoom or other applications?

Report Multi-Factor Authentication (MFA) Issues

Report any difficulties with Multi-Factor Authentication (MFA).