Accounts, Passwords, and Permissions

Assistance for password and login assistance, MFA, Employee onboarding and Offboarding, Keyless Entry, WordPress, ImageNow permissions.

Categories (3)

Permission Request or Access

Request to change access to Network/Group drives, Keyless Entry, WordPress, ImageNow, and other permissions.

Employee Onboarding and Offboarding Request

Employee onboarding and offboarding process for IT Services: including, accounts and access, equipment checkout/return, phones and voicemail. Including student worker requests

Data Recovery or Increase Storage on J drive

Request to increase storage or assistance to recover a file deleted from a network drive.

Services (3)

Name Change - New email address request to reflect a name change.

After a name change has been processed in the system via HR or Records then IT is able to update your email address to reflect the new name.

Report Account Logins and Access Problems

Are you having trouble signing into MyBSU, MyNTC, D2L, eServices, Zoom or other applications?

Report Multi-Factor Authentication (MFA) Issues

Report any difficulties with Multi-Factor Authentication (MFA).