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Services or Offerings?
Add/Remove/Change/Inquiry Network Drive Access
  1. Services
  2. ITS
  3. Accounts, Passwords, and Permissions
  4. Permission Request or Access
Request access change to shared network drives or network folders for yourself of another employee.
Application Assistance
  1. Services
  2. ITS
  3. Administrative Applications and Reporting (Employee)
Request for assistance with applications such as Fusion, Handshake, Hockey Tickets, Blackboard, Badgepass, Navigate, etc.
Business Cards, Name Badges, Letterhead and Envelopes
  1. Services
  2. OCM
  3. Marketing/Advertising
Request business cards, name badges, letterhead and envelopes.
CAP Server or REPL Data Assistance
  1. Services
  2. ITS
  3. Administrative Applications and Reporting (Employee)
Requesting assistance with issues or access needs you may have with applications ran from within the CAP server environment.
Directory Information Update Request
  1. Services
  2. ITS
  3. Web Services
Update directory info for yourself or your department.
General Request for Access
  1. Services
  2. ITS
  3. Accounts, Passwords, and Permissions
  4. Permission Request or Access
If there isn't a good spot to put your request for access, please use this request. This should be submitted by the supervisor.
Graphic Design Services
  1. Services
  2. OCM
  3. Marketing/Advertising
Request design services for things like custom promotional items, invitations, posters, flyers, etc.
ISRS Access and Assistance
  1. Services
  2. ITS
  3. Administrative Applications and Reporting (Employee)
Use this service if you have questions regarding ISRS.
ITSM (TeamDynamix) Service Management Portal, Customer Feedback.
  1. Services
  2. ITS
  3. IT Professional Services
  4. ITSM - TeamDynamix
If you find a bug or have feedback on our new ITSM software/process
Lab Usage Reports (Lab Managers only)
  1. Services
  2. ITS
  3. Administrative Applications and Reporting (Employee)
Lab Managers requesting Lab Usage Reports
Login Issues
  1. Services
  2. ITS
  3. Login Issues
If you are having problems logging into your BSU/NTC accounts this is where you can ask for help.
Multi-Level Security Request
  1. Services
  2. ITS
  3. Accounts, Passwords, and Permissions
  4. Permission Request or Access
Request for Multi-Level Security access on your BSU-issued laptop.
Name Change - New email address request to reflect a name change.
  1. Services
  2. ITS
  3. Accounts, Passwords, and Permissions
After a name change has been processed in the system via HR or Records then IT is able to update your email address to reflect the new name.
Notify IT of a Phone move
  1. Services
  2. ITS
  3. Communication and Collaboration
  4. Phone/Fax Request
Use this service request to notify IT that a VOIP phone is being moved.
PowerBI Access and Assistance
  1. Services
  2. ITS
  3. Administrative Applications and Reporting (Employee)
Use this service to find ways to request access and use PowerBI.