Login Assistance

What is this?

If you are having trouble signing in to a BSU or NTC account or online service, this is the place to request assistance.

Before Submitting a Ticket

Many login issues can be resolved without waiting for support.

Forgot your password or unable to sign in? Try resetting your StarID password through the StarID Self Service Portal.

Changed your password recently? Wait a few minutes and try signing in again. Some systems take time to update.

Seeing a blank page or login loop? Try another browser or open a private/incognito window.

Using a bookmarked link? Navigate through MyBSU/MyNTC or use the official login links below, as old bookmarks can sometimes cause errors.

If these steps don't resolve the issue, submit a Login Assistance request.

Supported Login Services

StarID

Your StarID is used to access all BSU and NTC systems.

Common Issues

  • Forgot password
  • Password expired
  • Unable to complete password reset
    • If you are unable to reset your StarID password, identity verification is required before ITS can manually generate a verification code. Verification can be completed during a brief Zoom session with your camera on or by visiting either the BSU or NTC Help Desk in person.

MyBSU / MyNTC

The campus portal for accessing university and college resources.

Common Issues

  • Unable to access the portal

    • Username Formats

      User Type Username
      BSU Student StarID
      NTC Student StarID.s
      BSU Employee StarID.b
      NTC Employee StarID.n

      Password: Your current StarID password.

      Tip: If your password works in the StarID Portal but not in MyBSU/MyNTC, resetting your StarID password often resolves password synchronization issues.

  • Missing applications or links
  • Login loop after entering credentials
    • This can sometimes be caused by a bad link; try clicking the MyBSU or MyNTC link to refresh the page and try logging in again to see if that resolves the issue. 
  • Access denied errors
    • If you are a returning student and have not been enrolled in classes for over a year, your MyBSU/MyNTC access will have been disabled. It will not reactivate until you are successfully registered for classes again. 

eServices

Used for registration, grades, financial information, and student records.

Common Issues

  • Unable to log in
    • Typically a StarID password issue that a password reset resolves. 
  • Error after authentication
  • Registration access issues
  • Missing student or employee information

D2L (Brightspace)

BSU/NTC's learning management system.

Common Issues

  • Unable to access courses
    • Courses may not be available until the semester officially begins or until the instructor makes the course available.
  • Login succeeds but courses are missing
    • Newly added courses can take several hours to appear after registration.
    • Verify you are registered for the course in eServices.
  • Blank or loading screens
    • Have you tried another internet browser to test if this is a browser issue? 
  • Authentication errors

Microsoft 365

Includes Outlook, Teams, OneDrive, Word, Excel, PowerPoint, and other Microsoft services.

Common Issues

  • Unable to access email
  • Teams sign-in problems
  • Multi-factor authentication (MFA) issues
    • If you have recently changed your cell phone or your number, you may not be receiving the expected MFA prompts. We can help, but we do require identity verification before ITS can reset your MFA method. Verification can be completed during a brief Zoom session with your camera on or by visiting either the BSU or NTC Help Desk in person.
  • Office applications asking to sign in
    • Sign out of Microsoft 365 completely and sign back in using your StarID email account.
    • If you recently changed your StarID password, remove the saved credentials and sign in again.

Zoom

Used for online meetings and classes.

Common Issues

  • Sign in with SSO not working
  • Authentication errors
  • Access denied messages

MediaSpace

Video hosting and streaming platform.

Common Issues

  • Unable to log in
  • Videos not loading
  • Upload failures
  • Access denied errors

Other

If the service you're trying to access is not listed above, please submit a ticket and provide as much detail as possible.

Where can I get it?

Select Login Assistance and answer a few simple questions about your issue.

When Submitting a Login Assistance Request

To help us resolve your issue more quickly, please include:

  • Your name
  • StarID
  • Phone number
  • The service you're trying to access
  • Any error message you received
  • The device and browser you're using
  • Whether you have already attempted a StarID password reset

Screenshots are always helpful when available.

Who can use this?

Students, faculty, and staff.